Sample HVAC Messages-On-Hold Scripts

While no HVAC likes to put their customers on hold for extended periods of time, busy offices can mean queued callers. A Messages-On-Hold™ program turns your caller queue into an opportunity to provide information that educates customers on a variety of energy-related services, and guides them to the right resources.

These scripts are  typical of Messages-On-Hold ™ scripts used by HVAC companies and can be repurposed for your specific needs.  Representative topics for messages include:

• Specific Technical Capabilities or Specialized Services
• Maintenance Programs
• Upgrades, Replacement And Service Agreements
• Air Quality Information
• Compliance Requirements
• Geographies Served