Traditionally, healthcare organizations have employed voice services for messages on hold that greet callers distribute them to various departments, and provide information promoting new services. More recently, however, more emphasis is being placed on patient care and improving processes. And voice over has expanded beyond messages on hold to visually-oriented vehicles such as web videos and clinical presentations. We also see a trends toward serving non-English patients with bilingual messaging and multiple-language call distribution systems.
Examples of Supported Applications:
- Outbound appointment reminders
- Medical test scheduling
- Doctor names and addresses
- Prescription refills
- Flu Hotline
- Drug eligibility requirements
- Patient surveys
- Stroke and head injury symptoms
- New facility introduction videos
- Medical procedure videos